Frequently Asked Questions (FAQ’s)
 
What is the shelf life of your MRE's?
Can Meal Kits be frozen?
Are the meals full of preservatives?
Are Vegetarian meals available?
Can I choose the meals I want in a case?
Is it possible to customize my order?
Can a private Citizen order?
What about Gluten, Nuts, Sugar or other Allergies?
Are your Products Green?
Are the meals dehydrated or freeze dried?
Can I eat the products cold?
 
How many meals are in a case?
What is the size and weight of a case?
How many cases are on a pallet?
What is the size and weight of a pallet?
How many pallets in a 48’ truck trailer load?
What is the total cost with shipping?
Can I pick up my order?
 
How Can I pay for my goods?
What Credit Cards do you accept?
How do I register or create an account?
Why Should I register?
 
What is the shelf life of your MRE's?
 
The table that follows shows surveyed shelf-life for Shelf Stable products under a range of temperature conditions. Due to temperature variations that occur in the facilities where Shelf Stable products are stored, however, it is often impossible to determine actual shelf-life. Shelf life is more predictable where a climate controlled environment is maintained throughout the entire life of the product.
 
Sustained Storage Temperatures °C Estimated Shelf-life (in months):
 
49°1 month
38°18 month
27°48 month
21°66 month
16°84 month
10° to 1°96 month
 
NOTES: No product guarantee or warranty is implied by the table above, nor should it be interpreted as such. It is intended for educational use only.
 
 
Can Meal Kits be frozen?
 
Yes, meal kits can freeze. When frozen may require more careful handling to avoid damage to the packaging. For more information contact us at http://www.mealkitsupply.com/pages/en/ContactUs
 
 
Are the meals full of preservatives?
 
The meals are preservative free. By fully cooking the meals and sealing them in three layer retort pouches that are thermal stabilized maintains the nutritional goodness, full flavour and natural juices which result in the prolonged duration shelf life without requiring refrigeration.
 
 
Are Vegetarian meals available?
 
Each case contains up to 5 vegetarian meals. Currently, the Veggie Burger, The Penne with Vegetable Sausage and the Cheese Tortellini are three selections that fit this category. The spicy penne pasta with vegetable sausage is so tasty that unless consumers know in advance that it is a vegetarian dish it is not readily apparent by taste or texture. Complete nutritional and ingredient sheets are available for further assessment of special dietary requirements such as allergies.
 
 
Can I choose the meals I want in a case?
 
The case configurations are preset. This is necessary to allow us to meet product import guidelines and packaging requirements while bringing the product to market at a reasonable price.
 
We do update the case configuration from time to time with an eye to improving the offering based on customer feedback and ensuring variety to those using the product operationally and in the field.   
 
 
Is it possible to customize my order?
 
Customization to your unique requirements may be available on large quantity orders. Please contact Stevi Hanson 1-877-833-1418 ext 606 or stevi.hanson@mealkitsupply.com directly to discuss your specific needs and obtain a quote.
 
 
Can a private Citizen order?
 
Yes, definitely. All product is sold by the case of 12 meals and is ideal solution for individuals and families interested in preparing themselves for the recommended 72 hour emergency preparedness guidelines simply, easily and cost effectively. 
 
Whether you are interested in one or more cases your order can be placed with major credit cards at our website through our secure on-line ordering page. Click here http://www.mealkitsupply.com/catalog/index.php to order.
 
 
What about Gluten, Nuts, Sugar or other Allergies?
 
Our products are not guaranteed Nut, Sugar or Gluten free. Wheat, sugar and nut byproducts are found in some meal items.  A Master Ingredient list is available that assists in determining the suitability of any particular item to your special needs.  
 
 
Are your Products Green?
 
Yes. Despite the high level of ruggedness and durability achieved, the polyethylene bag is recyclable. All additives used in the construction to improve sealability, peelability, tear resistance or other are food grade and are certified by the FDA as approved for food contact. For more details contact us at 1-877-833-1418.
 
 
Are the meals dehydrated or freeze dried?
 
No, the meals are fully hydrated and unlike dehydrated foods no water has to be added to prepare the food for eating. Meal Kit Supply Canada’s entrees and side dishes are ‘ready to eat.”
 
 
Can I eat the products cold?
 
Yes, the entrees are fully cooked and may be eaten cold directly from the pouch. Heating is optional although many circumstances for use welcome a hot meal.
 
 
How many meals are in a case?
 
There are twelve meals in a case, featuring eight varieties.
 
 
What is the size and weight of a case?
 
Case weight is 19 lbs, case dimensions are 16”L x 11.5”W x 10”H. Cubic feet .87 ft3.
 
 
How many cases are on a pallet?
 
Each pallet holds 48 cases of 12 meals which equals 576 meals per pallet.
 
 
What is the size and weight of a pallet?
 
Pallet weight is 962 lbs, case dimensions are 49”L x 41”W x 49”H. Cubic feet 57 ft3.
 
 
How many pallets in a typical truck trailer load?
 
A 48’ overland truck load carries 40 pallets which equals 1920 cases.
 
 
What is the total cost with shipping?
 
Total cost of shipping will vary depending on the shipping destination and the quantity to be shipped. Current shipping costs are listed on our site at http://www.mealkitsupply.com/catalog/shipping.php. A valid shipping address (P.O. Box not accepted) shipping address complete with postal code is required with every on-line order.   Your total shipping amount will be calculated at checkout before you finalize your purchase.
 
Our staff is skilled in figuring your best freight options – whether shipping by the case, pallet or truckload
 
For shipments to P.O. Boxes, quotes on larger quantities or any other questions about your order, please contact Craig Totten 1-877-833-1418 ext. 608
 
 
Can I pick up my order?
 
We do not have pickup at our warehouse due to insurance reasons but can arrange for pick-up at the UPS store in Georgetown for $5.00 per case. Please contact us at 1-877-833-1418 ext. 608 prior to placing your order if you wish to pick it up.
 
 
How Can I pay for my goods?

There are three options for Payment

1.    You can pay online using a Credit Card.
2.    You can mail in your order with a cheque or money order payable to

“Meal Kit Supply Canada”
162 Guelph St. Suite 114
Georgetown ON. L7G 5X7*

3.    With a Government PO, net 30 day terms are available

*If you complete the on-line order process and then print the form before entering any credit card information you can mail that along with your payment for ease of ordering by mail.
 
What Credit Cards do you accept?
 
We currently accept both Visa and Mastercard
 
 
How do I register or create an account?
 
Open the ordering page and select your order and then click on checkout. In the “I am a new customer” section, click on continue and fill in your information to create your account.
 
 
Why Should I register?
 
Registering affords many benefits such as by creating an account at Meal Kit Supply Canada you will be able to shop faster, keep up to date on any order status, and keep track of the orders you have previously made.