Shipping Policies

Orders received by 12:00 pm EST will be shipped out the same day, excluding weekends and statutory holidays. Orders received after 12:00 pm EST, or on weekends and statutory holidays will ship out the next business day. The majority of our orders are delivered within 2-5 business days.

For orders of 10 cases or more, or orders to remote locations, please contact shipping@mealkitsupply.com for a delivery estimate as additional shipping time may be required.

Return Merchandise Policies

All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us to request a RMA number. RMA numbers must be obtained within 30 days from the date of delivery.

Defective Merchandise

  • May be returned anytime for credit or exchange after obtaining a RMA number.
  • If you received incorrect or damaged merchandise, we will provide you with a label for return shipping.

Non-Defective Merchandise

  • May be returned within 30 days of the delivery date after obtaining an RMA number.
  • Must be returned in new and resalable condition in the original packaging. Items damaged or showing signs of use are not returnable. Items missing will be subject to additional charges.
  • Freight charges incurred due to returned merchandise are the responsibility of the customer. We recommend that you use FedEx or UPS with insurance for returns.

Returns Procedure:

  • Call us at and request a Return Merchandise Authorization (RMA) number. We will need the following information:
  • Reason for return. If defective, describe specifi cally what is wrong.
  • Merchandise should be packaged in such a way as to protect the product and its packaging.
  • Clearly mark the RMA number on the outside of the shipping box.